Legal notice

1. Company Information & Legal Status

This website and e-commerce storefront are owned, managed, and operated under the legal jurisdiction of the Republic of South Africa.

- Official Business Name: Vencore Group Pty Ltd
- Company Registration Number: 2017/413247/07
- Physical Address: 132 Agavia Park, Agavia & Oatlands Park, Krugersdorp West, Krugersdorp, 1742
- Postal Address: 34 Nellie street Krugersdorp West, Krugersdorp, 1742
- Official Representative / Managing Director: Jean Venter

2. Statutory Disclosures in terms of Section 43 of the ECT Act

In compliance with Section 43 of the Electronic Communications and Transactions Act No. 25 of 2002 (ECTA), the following statutory details are made available to users:

- Main Business Activity: Online retail and distribution of smart pet electronics, automated appliances, and related accessories.
- Official Website Address: www.smartpettech.website
- Customer Support Email: smartpet.tech01@gmail.com
- Codes of Conduct: We adhere strictly to the consumer protection and fair business guidelines set forth by the South African Consumer Protection Act No. 68 of 2008 (CPA).

3. Intellectual Property Rights

All content, visual assets, text layouts, product images, graphics, audio, UI design, and code featured on this website are the protected intellectual property of Smart Pet Tech and our global manufacturing partners.

- Our brand logo, iconography, and distinct brand name formats are protected under South African trademark and copyright law.
- Any unauthorized reproduction, modification, copying, or commercial distribution of any asset found on this storefront without express, prior written authorization from our management team is strictly prohibited and will result in immediate legal action.

4. Disclaimer of Information

While we take extreme care to ensure all technical product dimensions, capacities, and specifications (such as dual-power relays, Wi-Fi compatibility, and microchip radio frequencies) are accurate, error-free, and up-to-date, slight variations may occur from factory manufacturing pipelines. We reserve the right to correct typographical details or product image variations without prior notice.

5. Alternative Dispute Resolution (ADR)

In the event of an unresolved dispute between a consumer and our brand regarding our electronics, shipping, or refunds, consumers are entitled to lodge a formal complaint with the Consumer Goods and Services Ombud (CGSO) of South Africa prior to initiating formal court litigation.